Getting Started

What is a SIM Card?
SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profi...
Wed, 28 Aug, 2013 at 7:50 PM
How do I insert the SIM Card into my phone?
A.  Carefully punch out SIM from the Plastic cardholder. B.  Remove battery from your phone. C.  Place SIM into the phone’s SIM cardholder with the gold...
Wed, 28 Aug, 2013 at 7:56 PM
What’s an IMEI and where is it located?
An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.
Wed, 28 Aug, 2013 at 7:59 PM
How do I activate H2O® wireless service?
Visit www.GrinWireless.com or Dial (954) 353-0730.
Wed, 28 Aug, 2013 at 8:00 PM
How do I activate H2O® wireless service?
Visit www.H2OWirelessNow.com or Dial 1-800-643-4926 and follow the automated prompts.
Wed, 28 Aug, 2013 at 8:01 PM
How do I activate my phone by using a home phone?
A.  Call 1-800-643-4926 B.  Follow the prompts and select your language of choice C.  Follow the prompts and select 2 to activate your phone D.  Follo...
Wed, 28 Aug, 2013 at 8:02 PM
Is there an activation fee for H2O® Wireless phones?
Of course not. H2O® Wireless is a no-contract GSM service with no hidden and extra fees. What you pay for is what you get.
Wed, 20 Aug, 2014 at 5:34 PM
Can I pick my own phone number when I buy a new H2O® Wireless phone?
Unfortunately, there is no way for us to choose a number.  As our automated system finds the area code you requested and searches from a pool of numbers whi...
Wed, 28 Aug, 2013 at 8:04 PM
What do I do if the phone does not work after activation and programming has been completed?
Please contact the Authorized Dealer you purchased your GSM service from or email Customer Service at help@grinwireless.com.
Wed, 28 Aug, 2013 at 8:05 PM
How long does an activation take for H2O® wireless phones?
The process itself only takes a few minutes. Normally, within 1-2 hours, your H2O® Wireless phone will be ready for your use.
Fri, 15 Aug, 2014 at 5:13 PM