Grin Wireless Help Desk

Getting Started 12

• What is a SIM Card?
• How do I insert the SIM Card into my phone?
• What’s an IMEI and where is it located?
• How do I activate H2O® wireless service?
• How do I activate H2O® wireless service?

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Using Your Device 31

• Can I send international text messages using my H2O® Wireless phone?
• How do I change volume during a call?
• How do I save numbers to my phone?
• How many contacts can I have in my phonebook?
• I changed my phone but how do I keep all my contacts?

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H2O Monthly Plans 10

• What's not included in Monthly Unlimited Plans?
• How much does it cost to send a text message using my H2O ® Wireless phone?
• Does Monthly Unlimited Plans charge sales taxes on its phones and/or H2O plans?
• How can I get my balance directly on my H2O mobile phone?
• Do the Monthly H2O Unlimited Plans include DATA?

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H2O Pay As You Go Plans 14

• When do I need to recharge or add money to my H2O Wireless account?
• How much are calls to my H2O Wireless voicemail?
• What if my H2O Wireless account balance reaches $0?
• Can I make international calls on H2O Wireless pre-paid plans?
• Can I send messages from the U.S. to other countries from my H2O Wireless phone?

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H2O Feature Cards 8

• What is an H2O® Wireless Feature Card?
• Where can I purchase H2O Wireless Feature Cards?
• What is the available denomination for H2O® Wireless Feature Card?
• I have an H2O® MONTH $50 plan and it is my 25th day of service. If I load a Feature card today, when does my Feature card expire?
• Can I add ‘Feature Card’ even if my H2O Wireless account is expired or deactivated?

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